• Big tech is still violating your privacy. The E.U.’s General Data Protection Regulation law (GDPR) aims to redress the startling imbalance of power between big tech and the consumer, giving people more control over their data and making big
  • Want better customer service? Don’t call. Text.. The biggest shift in customer service since the 1-800 number is underway. Some 20 million businesses now use Facebook Messenger each month to talk with customers. Apple is leading companies as diverse as Lowe’s,
  • No, your iPhone isn't eavesdropping on you. In a letter to federal lawmakers, the tech giant insisted that iPhones do not listen to what users are saying and said third-party app developers don't have access to audio data. "We believe
  • China’s influence on digital privacy could be global. China’s digital privacy practices have sounded alarms in the West for years. Recent headlines about China highlight the growing use of facial recognition surveillance, the rise of the controversial social credit system and
  • Companies are racing to get your banking data. Facebook’s push to gain access to users' banking data and other sensitive financial information could help make online banking more efficient—or it could backfire among those skeptical that the world&rsquo
  • Consumer Action INSIDER - August 2018. This month's INSIDER updates readers on recent events (including Public Citizen's Affordable Medicines Now conference, the Transatlantic Consumer Dialogue’s annual meeting on the impact of technology on consumers, and the Credit Builders Alliance Training Institute); breaks down the pros and cons of a new California data protection law; tells the tale of a consumer who was charged too much for her out-of-country car rental due to "currency conversion" issues; updates readers on the latest happenings at the Consumer Financial Protection Bureau (which is currently under assault by its own director); gives information on our "coalition efforts" and lists the latest lawsuit settlements from our Class Action Database.


  • For sale: survey data on millions of high school students. Through their schools, many students in the audience had taken a college-planning questionnaire, called MyCollegeOptions. Others had taken surveys that came with the SAT or the PSAT, tests administered by the College Board. In filling

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