Outreach & Training
Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations by providing… Read More »
Content
Our Events
- Online safety trainings held in Philly, Oakland (Mar 05, 2016)
We rely on the Internet for so much these days, from shopping to banking to socializing and entertainment, but there can be risks when so… - Florida workshops on new phone network, Internet safety (Jan 05, 2016)
Residents, community organization staff and volunteers in South Florida's West Delray Beach area learned how phone technology is evolving and how to stay safe on… - Five and counting for Consumer Action’s National Conference (Jan 05, 2015)
Now in its fifth year, the Consumer Action National Consumer Empowerment Conference is a hub for community activists who help individuals assert their consumer…
Training Tools
- Teaching Adults: Making Your Training Stick (PowerPoint Slides) (Feb 22, 2018)
Adults learn differently. Consumer Action's PowerPoint slide presentation is free for use by those facilitating adult financial literacy training sessions. Experienced trainers, facilitators and coaches… - Consumer Action YouTube Channel (Apr 17, 2017)
The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing money and more. - FTC 'OnGuard Online' digital resources (Apr 17, 2017)
You can find many excellent short videos at OnGuard Online.gov, a site designed and run by the Federal Trade Commission.
Our Network
Best Practices
- Protecting privacy in an era of smart police (Feb 05, 2015)
The evolution of surveillance technology has changed the landscape of how police, emergency services and governments do business. The collection of massive amounts of… - Preparation and practice makes perfect (Jul 01, 2007)
There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your chances of success will increase… - Lead without taking the reins (Apr 01, 2007)
Facilitation is a way of providing leadership without taking the reins. As a facilitator, your job is to get others to assume responsibility and to…
Recommended Training Tools
- Living Life Online (FTC resource) (Jan 19, 2012)
More and more people are using smartphones and mobile broadband. The Federal Trade Commission's "Living Life Online" has free content and ideas to share with… - Avoid ID Theft Training Kit (Nov 19, 2008)
The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…
( View More Recommended Training Tools )
Videos & Webinars
- Consumer Action YouTube Channel (Apr 17, 2017)
The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing money and more. - FTC 'OnGuard Online' digital resources (Apr 17, 2017)
You can find many excellent short videos at OnGuard Online.gov, a site designed and run by the Federal Trade Commission.
( View More Videos & Webinars )
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