Outreach & Training

Consumer Action’s multilingual and multicultural community outreach managers work to empower individual consumers and community educators nationwide through free, unbiased, rights-focused consumer literacy information and training. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations—the largest and most diverse of its kind—by providing information and tools to enable them to educate and advocate… Read More »




Our Events 

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Training Tools 

  • Resources for Learning About Scams (Dec 08, 2021)
    Consumer Action created this resource sheet to help community educators get valuable information to consumers. The two-page resource sheet compiles publications related to scams and…}
  • After a Disaster: ID Theft, Scams and Insurance (Presentation) (Mar 17, 2021)
    In this presentation, Consumer Action's Linda Williams explains common scams and problems encountered by consumers who have been affected by a disaster. Tips and resources…}
  • Using FinTech to manage money? You need to watch this (Dec 05, 2020)
    “The pandemic has forced community groups to pivot and offer their clients financial education in virtual settings,” said Consumer Action’s director of strategic partnerships, Audrey…}

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Our Network 

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Best Practices 

  • Protecting privacy in an era of smart police (Feb 05, 2015)
    The evolution of surveillance technology has changed the landscape of how police, emergency services and governments do business. The collection of massive amounts of…}
  • Preparation and practice makes perfect (Jul 01, 2007)
    There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your chances of success will increase…}
  • Lead without taking the reins (Apr 01, 2007)
    Facilitation is a way of providing leadership without taking the reins. As a facilitator, your job is to get others to assume responsibility and to…}

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Recommended Training Tools 

  • Living Life Online (FTC resource) (Jan 19, 2012)
    More and more people are using smartphones and mobile broadband. The Federal Trade Commission's "Living Life Online" has free content and ideas to share with…}
  • Avoid ID Theft Training Kit (Nov 19, 2008)
    The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…}

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Videos & Webinars 

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