Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations by providing… Read More »


Best Practices

In this section, Consumer Action's outreach and training staff share tips, best practices and pointers to help you design your trainings.

  • Protecting privacy in an era of smart police (Feb 05, 2015)
    The evolution of surveillance technology has changed the landscape of how police, emergency services and governments do business. The…
  • Preparation and practice makes perfect (Jul 01, 2007)
    There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your…
  • Lead without taking the reins (Apr 01, 2007)
    Facilitation is a way of providing leadership without taking the reins. As a facilitator, your job is to get others…
  • Give your 'pitch' a facelift (Mar 01, 2007)
    “What do you do?” It’s a simple enough question, used often for starting a conversation. Yet the answer you provide…
  • Facilitator behavior and strategies (Feb 01, 2007)
    How you behave as a facilitator can make or break your effectiveness. The more groundwork you do, the better you…


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