Consumer Action Publications

Consumer Action creates award-winning multilingual educational guides on a wide range of personal finance topics and other subjects of interest to consumers. Many publications are available in Chinese, Korean, Spanish and Vietnamese, as well as English. Each year, we distribute more than a million of our publications through a national network of 7,000 community organizations. Non-profit and community-based agencies may order these free publications in bulk by clicking here for downloadable order forms or online ordering instructions.

2019

July

22
Just Say No to Scams (Chinese) Cover

Just Say No to Scams (Chinese).

每年許多毫無戒心的消費者被欺詐騙取高達數百萬元,儘管如此,我們仍有辦法幫你避免成為詐騙受害者。這本指南將協助消費者瞭解騙子誘騙受害者的手段,認清並迴避掉入詐騙陷阱,同時學習如何預防受騙,以及知道如何向相關部門報案。

Scammers cheat unsuspecting consumers out of millions of dollars each year, but there are ways to avoid becoming a scammer’s next victim. This guide will help consumers understand how crooks reel in their prey, recognize and evade scam attempts, and learn about scam prevention and reporting resources.

January

29
Freeze Your Credit File (Spanish) Cover

Freeze Your Credit File (Spanish) Leave ID thieves out in the cold.

El “congelamiento de seguridad” es una herramienta para ayudarle a prevenir el robo de identidad y evitar que impostores utilicen su información personal para establecer crédito. Esta publicación explica cómo “congelar” su crédito, lo cual previene que se establezca crédito nuevo a nombre suyo hasta que usted suspenda provisionalmente el congelamiento o le retire de forma permanente.

2018

October

12
Freeze Your Credit File Cover

Freeze Your Credit File Leave ID thieves out in the cold.

A credit file “security freeze” is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to “freeze” your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.

10
Security Freeze Backgrounder Cover

Security Freeze Backgrounder Questions and Answers About Placing, Lifting and Removing a Credit Report Security Freeze.

This publication answers common questions about how a credit report security freeze can protect you from ID theft, the pros and cons of a security freeze, and how to place, lift and remove a freeze. (It has been updated to reflect changes implemented on Sept. 21, 2018, under new federal law.)

June

25
Just Say No to Scams Cover

Just Say No to Scams A guide to protecting yourself from liars, cheats and crooks.

Scammers cheat unsuspecting consumers out of millions of dollars each year, but there are ways to avoid becoming a scammer’s next victim. This guide will help consumers understand how crooks reel in their prey, recognize and evade scam attempts, and learn about scam prevention and reporting resources.

2017

October

11
Freeze Your Credit File (Korean) Cover

Freeze Your Credit File (Korean) Leave ID thieves out in the cold.

신용 문서 “보안 동결”은 여러분이 신분도용의 피해를 당하지 않도록 하고 사기꾼들이 여러분의 개인 정보를 이용해 신용을 설정하는 것을 방지하는 데 도움을 주는 예방 도구입니다. 보안 동결은 여러분이 일시적 혹은 영구적으로 동결을 해제시키지 않는 한 여러분의 이름으로 새로운 크레딧이 설정되는 것을 방지합니다. 이 소책자는 여러분의 신용 문서를 “동결”시키는 방법을 설명하고 있습니다.

A credit file “security freeze” is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to “freeze” your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.

10
Freeze Your Credit File (Chinese) Cover

Freeze Your Credit File (Chinese) Leave ID thieves out in the cold.

“安全凍結”信用檔案是一種預防及避免身份被盜用的工具﹐它可以阻止詐騙者利用你的個人資料來建立信貸記錄。這本手冊內容詳述如何“凍結”個人信用檔案,而且除非你暫時或永久取消凍結﹐它就可以防止別人以你的名義申請信貸。

A credit file “security freeze” is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to “freeze” your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.

February

22
Savvy Online Shopping - PowerPoint Slides Cover

Savvy Online Shopping - PowerPoint Slides.

The downloadable Savvy Online Shopping PowerPoint presentation is designed to be used in conjunction with the lesson plan, adding a visual component that will help engage learners and improve retention.

Savvy Online Shopping - Seminar Lesson Plan and Class Activities Cover

Savvy Online Shopping - Seminar Lesson Plan and Class Activities.

This packet, only available as a PDF file, provides guidance for community educators. It contains a detailed curriculum and classroom activities.

Questions and Answers about Savvy Online Shopping and Dispute Resolution Cover

Questions and Answers about Savvy Online Shopping and Dispute Resolution.

Written in Q&A format, this backgrounder answers many questions about savvy online shopping that are not covered in the companion brochures.

 

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