Consumer Action Publications

Consumer Action creates award-winning free multilingual educational guides on a wide range of personal finance topics and other subjects of interest to consumers. Many publications are available in Chinese, Korean, Spanish and Vietnamese, as well as English. Each year, we distribute more than a million of our publications through a national network of 7,500 community organizations. Nonprofit and community-based agencies may order these free publications in bulk by clicking here for downloadable order forms or online ordering instructions.

2017

February

22
Savvy Online Shopping PowerPoint slides Cover

Savvy Online Shopping PowerPoint slides. The downloadable Savvy Online Shopping PowerPoint presentation is designed to be used in conjunction with the lesson plan, adding a visual component that will help engage learners and improve retention.

Savvy Online Shopping seminar lesson plan and class activities Cover

Savvy Online Shopping seminar lesson plan and class activities. This packet, only available as a PDF file, provides guidance for community educators. It contains a detailed curriculum and classroom activities.

Questions and answers about savvy online shopping and dispute resolution Cover

Questions and answers about savvy online shopping and dispute resolution. Written in Q&A format, this backgrounder answers many questions about savvy online shopping that are not covered in the companion brochures.

01
Savvy online shopping: How to resolve a dispute Cover

Savvy online shopping: How to resolve a dispute. Consumers who shop online sometimes run into problems, from delivery or product issues to billing questions or disputes. This publication explains the steps that online shoppers can take to avoid or resolve these and other problems that might arise.

Savvy online shopping: Tips for trouble-free transactions Cover

Savvy online shopping: Tips for trouble-free transactions. Online shopping offers all sorts of benefits, but that doesn’t mean it isn’t without potential risks. This publication explains how to reduce hassles by protecting your personal information, making wise choices about where you shop and how you pay, and taking steps to avoid disputes.

2016

October

27
Watch out! Online video and your privacy (Vietnamese) Cover

Watch out! Online video and your privacy (Vietnamese). Người tiêu thụ giờ có nhiều lựa chọn hơn về cách coi video, muốn coi ở đâu và coi khi nào, nhưng họ cũng gặp phải các rủi ro mới về các tin tức cá nhân của họ. Ấn bản này giúp người đọc nhận thức ra các vấn đề của thời đại kỹ thuật coi và chia sẻ video trên mạng cũng như họ nên làm gì để tự bảo vệ tin tức riêng tư về họ khi vào mạng xã hội.
While consumers now have many more options for how, where and when they watch video, they also face new risks to their personal privacy. This publication makes viewers aware of the privacy issues raised by video streaming and video sharing technology as well as what they can do to protect themselves.

13
Social media and online video privacy - Seminar lesson plan and class activities Cover

Social media and online video privacy - Seminar lesson plan and class activities. This packet, only available as a PDF file, provides guidance for teachers and team leaders. It contains a detailed curriculum and classroom activities.

06
Watch out! Online video and your privacy (Spanish) Cover

Watch out! Online video and your privacy (Spanish). Aunque los consumidores ahora tienen muchas más opciones sobre cómo, dónde y cuándo ver videos, también se enfrentan a nuevos riesgos para su privacidad personal. Esta publicación les advierte a los espectadores de los riesgos para la privacidad que plantea la tecnología de compartir video y streaming y ofrece pasos a seguir para protegerse.

05
Watch out! Online video and your privacy (Korean) Cover

Watch out! Online video and your privacy (Korean). 소비자들은 비디오를 보는 시간, 장소 그리고 방법에 있어서 더 많은 옵션을 가지게 된 반면에 그들의 개인 프라이버시에 대한 새로운 위험도 직면하게 되었습니다. 이 간행물은 시청자들이 비디오 스트리밍과 비디오 공유 기술에 의해 제기되는 프라이버시 문제를 인지하도록 하고 자신들을 보호하기 위해 할 수 있는 것들에 대해 설명하고 있습니다.
While consumers now have many more options for how, where and when they watch video, they also face new risks to their personal privacy. This publication makes viewers aware of the privacy issues raised by video streaming and video sharing technology as well as what they can do to protect themselves.

Watch out! Online video and your privacy (Chinese) Cover

Watch out! Online video and your privacy (Chinese). 如今的消費者可隨意選擇要怎樣看視頻或在何時何處看視頻,但同時他們也要面對個人隱私方面的新風險。本手冊提醒消費者留意由視頻下載和視頻分享所帶來的隱私問題,和可以採取什麼措施來保護自己。 While consumers now have many more options for how, where and when they watch video, they also face new risks to their personal privacy. This publication makes viewers aware of the privacy issues raised by video streaming and video sharing technology as well as what they can do to protect themselves.

 

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